Making a complaint

Symbio Energy will always try to provide the best service to all our customers. We are fully committed in supplying the best prices possible and delivering excellent customer service which is clear and concise. There are times where we may not get it right, but we will manage your complaint and resolve it quickly.

At Symbio Energy all our Customer Service Agents are fully trained to deal with complaints in a professional and reliable way. Our agents will do everything possible to provide a remedy to your queries and complaint promptly, we will explain the steps we are going to take and will keep in regular contact with you throughout the resolution process.