Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor’s emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.


Alternatively, You can refer to your electricity bill, for your electricity distributor’s number, or call Symbio Energy 0333 050 9372 for further assistance.

If it’s not an emergency and you just have a question, please use the general enquiry number.

To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.


Electricity supply numberDistributorGeneral enquiries
10UK Power Networks0845 601 4516
11Western Power Distribution0845 724 0240
12UK Power Networks0845 601 4516
13SP Energy Networks0330 101 0444
14Western Power Distribution0845 724 0240
15Northern Powergrid0845 070 7172
16Electricity North West0800 048 1820
17Scottish Hydro Electric Power Distribution0800 048 3515
18SP Energy Networks0330 101 0444
19UK Power Networks0845 601 4516

Electricity supply numberDistributorGeneral enquiries
20Southern Electric Power Distribution0800 048 3516
21Western Power Distribution0845 601 3341
22Western Power Distribution0845 601 3341
23Northern Powergrid0845 602 4454
24Independent Power Networks Ltd.0845 055 6199
25ESP Electricity Limited01372 227560
26Energetics Electricity Ltd.01698 404640
27The Electricity Network Company Ltd.01359 243292
28UK Power Networks (IDNO)0845 601 4516