The electricity market works on Estimated Annual Consumption (EAC) and Profile Classes. This is an average estimated energy usage based on a property type and the average number of people living in this property.
It follows that if you live in a 3-bedroom semi-detached house with just your partner, your EAC will be higher than your actual usage and you will have an estimated monthly bill which is higher than your actual energy usage.
Conversely, if you live in a 3-bedroom house with 4 children who are constantly gaming, then the EAC will be lower than the actual usage and you will have an estimated monthly bill which is lower than your actual energy usage.
It is important to remember; you can only be charged for what you use. Therefore, if you have overpaid, this money is yours and due back to you. Conversely, if you have used more energy than the EAC, you will have to top up the difference. You only pay for what you have used.
Meter readings reconcile the estimates with your actual reads. Some people like to provide monthly reads and have accurate energy bills monthly. Others provide less frequent reconciliations.As a company we find that quarterly meter read requests are a happy balance for all customers. However, should you wish to provide reads monthly, you can do so by calling customer services. Monthly meter reads would be ideal for Symbio Energy, but this can be onerous.
Symbio Energy will send a reminder on a quarterly basis for meter reads. This can be submitted via the Customer On-Line portal or by calling customer services. We are working on a Phone App and other novel, easier methods for our customers.
We must however have at least one meter read per year without fail from every customer. This is an Ofgem requirement and to be honest, fair for everyone to know who is due a refund and who needs to pay a little more for their usage.